Every Pumela piece is built at our overseas factory and shipped internationally to:

• United States (all 50 states + DC)
• European Union member states
• United Kingdom

We don't ship outside these regions yet. If you're elsewhere and would love to order, drop us a line at support@pumela.com — we'll let you know when we expand.

United States: Free international shipping on every order. No minimum, no hidden fees.

EU & UK: International shipping is calculated at checkout based on your destination and order size. The total is shown before you pay — no surprises after.

Because every Pumela order ships internationally from our overseas factory, customs duties and import taxes may apply depending on your destination:

• United States: Duties (where applicable under current de minimis / Section 321 rules) are handled by us as the importer of record. You pay the order total at checkout, nothing extra at delivery.
• EU & UK: VAT and import duties are collected at checkout (Delivered Duty Paid) wherever the destination supports it. If your country isn't covered by DDP, the carrier will collect the local VAT/duty on delivery — we'll flag this clearly before you pay.
• All customs paperwork (commercial invoice, HS codes) is prepared on our end. You don't need to file anything.

Every piece is built to order at our overseas factory. 7–14 days from order date to dispatch — that's production + quality check + packing. You'll receive an email the day it ships, with your FedEx International tracking number.

Once dispatched from our overseas facility, expected delivery windows are:

• United States: 3–5 weeks
• European Union & United Kingdom: 6–8 weeks

These are estimates, not guarantees — international customs can add a few days. The tracking link in your shipping email is always the most accurate read.

Pumela ships every order via FedEx International with end-to-end tracking from our overseas facility to your door. We'll email you the tracking link the moment your order leaves. Larger pieces ship on FedEx International freight where Home Delivery isn't the right fit; the carrier will contact you to schedule final-mile delivery.

If your order arrives damaged — torn packaging, broken parts, anything off — that's 100% on us.

• Email support@pumela.com within 7 days of delivery with photos of the damage and your order number.
• We'll send a replacement at no extra cost. No return shipping charge, no restocking fee, no questions.
• If a replacement isn't possible (e.g. discontinued), we issue a full refund to your original payment method.