How can we help?

Shipping, returns, warranties, and everything in between — straight answers, no runaround.

Togo Care Guide

Last updated May 14, 2026

TL;DR

  • ·Fabric and leather Togos need different routines — pick your material below.
  • ·Both materials: vacuum or dust weekly, keep out of direct sunlight, avoid heat sources.
  • ·Spot clean spills immediately — blot, never rub. The first 60 seconds matter most.
  • ·Avoid bleach, alcohol, baby wipes, and "all-purpose" cleaners on either cover.
  • ·When in doubt, email support@pumela.com before trying a home remedy.

Pick your material

Togo covers come in two families. Use the switcher to focus on the routine that matches your piece — the steps are short, but the right steps depend on the material.

Soft, breathable, and surprisingly forgiving

Togo fabric covers (microfibre, velvet, bouclé) are woven for daily living. A light weekly routine keeps the pile even, the color rich, and the cushions plump for years.

Routine

Weekly — vacuum gently

Use a soft upholstery brush attachment on low suction. Move with the weave, not against it. Pay extra attention to the seam channels where dust settles.

Weekly — rotate the cushions

Flip and swap the seat and back cushions. Even wear keeps the iconic Togo wrinkles uniform across the piece instead of forming a permanent dent where you always sit.

Monthly — fluff and reshape

Hand-pat the cushions back into their pleated shape. The Togo is meant to look lived-in, but a quick reshape brings back the volume after heavy weekends.

Yearly — deep clean

Book a professional upholstery clean once a year. Ask for a pH-neutral, low-moisture method. Avoid steam cleaning — heat and water can shrink the cover.

Spot cleaning & stains

StainWhat to do
Water / coffee / teaBlot immediately with a dry microfibre cloth. Then dab with lukewarm water. Never rub — it spreads the ring.
Red wineBlot, then sprinkle baking soda over the spot for 10 minutes to lift the pigment. Vacuum, then blot with cool water.
Oil / greaseCover with cornstarch or talc for 30 minutes to absorb. Brush off, then spot clean with a pH-neutral fabric cleaner.
Ink / makeupStop and call us — these need solvent-based treatment that can void self-clean attempts. Email support@pumela.com first.

Things to avoid

  • ·Bleach, ammonia, or any solvent labeled "do not use on fabric"
  • ·Steam cleaners and carpet shampooers — too much heat and moisture
  • ·Direct sunlight more than 4 hours a day (will fade the dye)
  • ·Heat sources within 30 cm — radiators, fireplaces, hot air vents
  • ·Sitting on the piece in damp clothes (swimwear, gym kit)

Care & the warranty

Following this guide isn't just cosmetic — it's also how you keep your 5-year limited warranty in good standing. Damage from improper cleaning agents or unsuitable conditions is excluded from coverage.

Full coverage details are in the Product Warranty — keep both pages handy.

When in doubt, ask first

Some stains and damage types need expert eyes before you reach for a cleaner. If you're unsure — especially with ink, dye transfer, or unknown spills — pause and email support@pumela.com with a clear photo. Faster response than guessing, and far cheaper than a botched home fix.