When do I get my tracking number?
As soon as your order is dispatched from our overseas factory — usually 7–14 days after order. Tracking comes via email from FedEx International with end-to-end visibility.
Where's your Togo?
Drop your order number below and we'll pull up the latest. Your FedEx International tracking link is also in your order confirmation email — search “Pumela” in your inbox.
What each stage means
Stage 1
Order placed
We received your order and your card has been authorized. You’ll get a confirmation email within minutes.
Stage 2
In production
Your Togo is being built at our overseas factory. Lead time is 7–14 days for production, QC, and packing.
Stage 3
Dispatched
Your order has left the facility and your FedEx International tracking number is on the way to your inbox.
Stage 4
In transit
Your order is on the move. Delivery is typically 3–5 weeks (US) or 6–8 weeks (EU & UK) once dispatched.
Stage 5
Delivered
Your Togo has arrived. If anything looks off, contact us within 7 days so we can send a replacement.
My tracking hasn’t updated in a few days.
International shipments can sit for a day or two in customs without scans. Anything beyond a week without movement is worth flagging — email us and we'll check with the carrier.
Can I change my shipping address?
Before dispatch: yes, email us within 24 hours of placing the order. Once your order is in transit, we can't reroute international freight — the package goes to the original destination.
My order says ‘delivered’ but I don’t see it.
Check with neighbors, building management, and any safe drop spot first. If it's still missing after 24 hours, contact us and we'll open a claim with FedEx within our shipping protection.
Need a hand?
Our support team handles order changes, address fixes, and anything weird about delivery. Reach out and we'll get back within 24 hours.