Let's talk.

Pick whichever feels easiest — we're online 24/7, answer chats in under a minute, and we actually pick up the phone.

How to reach us

Three ways in. All of them human.

Best for order numbers, photos, and anything that needs the full story.

Replies within 2 hours

Real voices, two rings, no phone trees. Free from the US and Canada.

Available 24/7

Before you write

Shipping windows, returns, fabric care, leather break-in — the FAQ covers the questions we get every day.

Our HQ

Pumela Studio
548 Market Street, Suite 21
San Francisco, CA 94104

Showroom visits by appointment — email us first and we'll set a time.